Privacy Policy

Who We Are

This privacy policy applies to the website operated by Hi Level Consulting (doing business as "The Detail Club"), a Maryland Limited Liability Company.

• EIN: 92-3167065
• Address: 4709 Cambria Rd, Frederick, MD 21703

When we say "we," "us," or "our," we're referring to Hi Level Consulting and its business operations.

Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number when you fill out forms, book appointments, or contact us
• Appointment Details: Information you provide when scheduling consultations or services
• Communications: Messages you send us through our website, email, text messages, or other communication channels
• Payment Information: Billing details when you purchase our services (processed securely through third-party payment processors)

Information Automatically Collected

• Website Usage Data: Pages visited, time spent on site, click patterns, and navigation paths
• Technical Information: Browser type, device information, IP address, operating system
• Cookies and Tracking: Small files stored on your device to improve your experience and analyze site usage

How We Use Your Information

We use the information we collect to:

• Provide our services and fulfill your service requests
• Schedule and manage appointments and consultations
• Process payments and maintain transaction records
• Send you updates, confirmations, and service-related communications
• Send marketing communications (only if you've opted in)
• Improve our website, services, and customer experience
• Analyze usage patterns to enhance our offerings
• Comply with legal obligations and protect our legal rights

How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, scheduling software, email services) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our customers or the public
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Consent Withdrawal: Withdraw previously given consent for data processing
• Data Portability: Request your data in a commonly used format

Text Message Communications

If you opt in to receive text messages from us:

• You can opt out at any time by replying STOP to any message
• Message and data rates may apply based on your mobile plan
• Message frequency varies based on your preferences and scheduled appointments
• We will never share your phone number with third parties for marketing purposes

Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Limited access controls for personal information
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

You may request deletion of your information at any time, subject to our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and site functionality
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Note that disabling cookies may affect some website features.

Third-Party Services

Our website may contain links to or integrate with third-party services, including:

• Payment processors
• Analytics services (e.g., Google Analytics)
• Social media platforms
• Scheduling software

These third parties have their own privacy policies. We encourage you to review their policies before providing them with any information.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected such information, we will promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post any changes on this page
• Update the "Last Updated" date at the top
• Notify you of significant changes via email or website notice

Contact Us

Maryland Residents

As a Maryland-based company, we comply with Maryland state privacy laws. Maryland residents may have additional rights under state law. Please contact us for more information about your specific rights.